Refund Policy
Last updated: 29 October 2026
Monthly plans
Plus and Pro are monthly plans paid by UPI.
Payment mistakes
If you paid by mistake or were charged twice, email ask.prepai@zohomail.in within 7 days with your payment screenshot. We will verify and fix it.
Used plans
Once a plan has been activated and used for the month, it is not refunded, except where we confirm a payment error on our side.
How to request
Email ask.prepai@zohomail.in with your registered email address, the payment screenshot and the date of payment. We reply within 2 working days.